Details about Return Policy at VVDIofficial.com
First, the item you received has quality problem.
If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery. We do not accept any returns after 30 days, no exceptions. After you send the package back, please share us the exact tracking details so that we could track the package online and get it back in prompt.
Second, you are not satisfied with the item you buy at VVDIofficial.com
We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customer need responsible for both shipping fee.
Third, you order a wrong item from us.
You can also return back the wrong item to get partial refund (minus the shipping cost), or exchange a right item, customer responsible for extra shipping cost.
Fourth, we send you the wrong item.
We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.
How much will be my refund?
Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason.
Where you shall send back the package to?
We have warehouse in Russia and Shenzhen. Items will sent from those 2 warehouse. No matter where the package was sent out to you. If you want to return it back, you can only send back to Shenzhen warehouse. Other address are not acceptable.
Our product guarantee
Warranty: The guarantee of our most products is one year. Before shipping out, all goods have been double verified by VVDIofficial.com. Our QC department will check for quality, including check the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finishing quality check,our stuff will carefully do quality check and paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products buought from VVDIofficial.com please feedback to us firstly, we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support (Teamviewer Help is needed sometimes) in most of cases.
Lost Products: If products get lost in delivery, or you can not get your item for a long time, please contact our customer service timely. We will handle this ASAP. Please DON'T deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking number and tracking URL timely. If products get lost on the way and we get confirm from couriers, we will arrange new package for your products.
When your products get damaged after using some time and needs repair, we provide repair service for you. Please contact with OBDII365.com customer service about the repair.
You need to use simple airmail to send the item back to us, after we fix it, we will send back to you. We will not charge you for simple airmail ship back, but if you ask for express shipping, you need to pay for this.
At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.